Full hipages tradiecore FAQs

Browse the sections below to find answers to our most commonly asked questions about hipages tradiecore.

hipages tradiecore is part of the hipages Group and we are on a mission to enable small trade businesses to thrive.
hipages tradiecore is a job management app, built exclusively for small trade businesses in Australia. It lets you manage your jobs, create quotes and invoices, as well as manage your customers on the go.
'Job management' and 'job admin' refers to all the paperwork or administrative tasks that tradies need to do to manage a job; from when they first receive an enquiry from a potential customer, all the way through to getting paid for the completed work. This includes quoting, invoicing, scheduling, communicating with customers and taking payments.
Using hipages tradiecore's technology can help you save time. Including our app to create and send quotes and invoices can mean you have more time to spend on the tools, and avoid working overtime doing admin.
We're constantly building new features that are designed to increase your productivity and give you more insights into your business. More powerful integrations that allow you to drive business growth and profitability, such as scheduling jobs, will be available soon.
Yes, hipages tradiecore is available on iOS devices and Android devices. It can be downloaded from the App Store or Google Play Store.
Not yet. We will continue to keep all customers up to date as we progress with feature and platform releases.

This is important information for your customers and will be included on all the invoices you produce through hipages tradiecore. You can also add your ABN to Quotes, if you choose. You can add or update these details any time in the app under Profile Menu.

You can send your cancellation request by filling in the hipages contact form. We're constantly learning and would love to know more about why you are cancelling so please include as much information and feedback as possible.

Your Invoices and Quotes lists are now accessed from the Jobs screen. Select Jobs , the Iinvoices and quotes options are displayed at the top of the screen.

If your navigation bar includes a Leads tab, but you cannot see any leads, you will need to subscribe to hipages and set up a hipages account.

hipages leads are jobs posted by customers looking to hire a tradie. A lead could be posted by individual customers directly on the hipages app or they could be posted by hipages partners such as IKEA or the Department of Education.

Leads that you see in hipages tradiecore are the same leads that you receive via the hipages app. For convenience you can now manage your hipages leads from hipages tradiecore. When you accept a lead in hipages tradiecore, a corresponding job is automatically created in the Jobs section in hipages tradiecore. All your admin related to the job can then be managed by opening the job.

In order to receive and accept leads, you will need a paid hipages subscription that is connected to hipages tradiecore via the Connected Apps option in Profile Menu.

If you do not have a hipages subscription, the screen will be blank and you will need to sign up for a subscription.

Leads are displayed in hipages tradiecore concurrent with hipages in order to ensure seamless experience across both products.

To find out how leads are accepted in hipages tradiecore, see Accepting in-app hipages leads .

All available leads are shown on a map of Australia. Leads are shown on the map according to the work areas that you have selected in Lead Settings. For more information on how to use the map view and to view and accept leads, see Viewing leads using the map view.

You can report a lead any time within 7 days of accepting it. We will then review your lead report within 5 business days and inform you of the outcome.

You can report a lead by selecting the report icon in the Customer Enquiry section. For more information see Reporting a lead in-app.

This is because on two previous instances you have reported leads using these options. If you still require reporting the lead it is recommended that you select another applicable category.

 

In order to not receive leads in areas or job categories that you do not service, please update your Lead Settings. For information on how to update your location preferences see Changing coverage areas and to update your category preferences see Changing category preferences.

Yes, hipages tradiecore supports you adding deposit amounts to the quotes that you send. Deposits give you the option of requesting partial payment of a job from your customer for the approval of a quote. When sending a quote, you can now add either a deposit percentage or a specific amount that the customer is required to pay, for a quote to be accepted.

To find out how you add deposits to a quote, see Adding deposits to a quote.

Currently, hipages tradiecore only accepts bank transfers as the accepted form of payment for deposits. The bank details that you have entered in hipages tradiecore are included in the quote PDF that is sent to your customer. hipages tradiecore will include additional payment methods such as digital payments in the future.

The invoice will show the deposit amount that the customer paid as a credit value.

Invoice payment reminders are sent automatically to your customers, 3 days before the due date and 7 days after. If you mark an invoice as paid, reminders will not be sent to your customers. So remember to mark your invoices as paid, to avoid unnecessary reminders being sent out to customers.

Invoice payment reminders are turned On by default for each invoice. You can see the reminder status and change at any time from the Automatic Reminders option of each invoice.

To disable invoice reminders, see Disabling Reminders.

Deposit invoices are invoices that you send your customers for deposit amounts included in a Quote. Deposit invoices ensure that deposit payments are accurately tracked and reported.

Additionally, if you have connected with payments your customers will also receive a payment link to make a digital deposit payment.

To create and send a deposit invoice, see Creating a deposit invoice and Email an invoice or quote to a customer.

Yes, if you sent your customer a deposit invoice that is recorded against a job or quote. If you have sent your customer a deposit invoice for a job or quote, when you make your final job invoice all previous payments are tracked and added as negative value line items. The deposit amount will be deducted.

We recommend that you send out deposit invoices for your past deposit payments. If you have sent invoices to your customers previously by deducting deposit amounts, your accounts may reconcile accurately. Sending out deposit invoices ensures that your accounts are correctly updated for tax time. Contact hipages support for assistance.

This is to ensure that when syncing information using accounting platforms, all deposits are accounted for in final balance calculations.

If you are attempting to create a new deposit invoice for a job but cannot see the New deposit invoice option, this is because the job does not have a quote containing a deposit amount.

To create a new deposit invoice first create a quote containing a deposit amount. See Creating a quote and Adding deposits to a quote for more information.

To generate a report of your invoice history, see Viewing your business reports.

To view your account settings, see Account Settings. You cannot change the information displayed on this screen.

Notifications Settings in hipages tradiecore let you choose if you want to be notified when new leads are available.

If you have both the hipages app and thehipages tradiecore app, you will be able to decide which app you want your lead notifications to come from. Given that these are the same leads, you may want to turn on notifications from only one app.

Note:

By default, hipages lead notifications will be on. It is recommended that you turn off notifications in the hipages app, if you turn on notifications in hipages tradiecore.

You can contact hipages Support during the business hours of 9 am to 6pm Monday to Sunday.

You can contact hipages support via phone, email, or by directly Messaging hipages hipages tradiecore Support through the Message Support in app option.

To contact hipages support, see Messaging hipages hipages tradiecore Support.

The Messages icon on the top of each screen will show a notification dot with the number of messages that you have received, if you are connected to hipages. If you have not connected hipages tradiecore with hipages via the Connected Apps option, or you do not have a hipages subscription you will not receive message notifications.

Alternatively, if you have enabled Notifications in hipages tradiecore you will receive a notification each time you receive a new message.

Set up

No. hipages payments service is separate to a hipages subscription.

To set up hipages payments, see Connecting to hipages Payments.

Yes, the hipages payment service is separate to your Stripe account. If you already have a Stripe account you can sign up to the hipages payments feature without having perform the KYC check again.

Stripe confirms verification via a Know-Your-Customer (KYC) check, which usually happens within seconds.

For hipages payments, this is done via Stripe. For other payment methods, it is done via hipages tradiecore Profile Menu, see Setting up bank details and transfers.

If you have an account in Stripe already you wont need to do another KYC check, if you are new to Stripe it will take a few minutes. You’ll need identification so have that ready.

Not at the moment, once its connected the link will be on all of your invoice emails.

Once you have connected to hipages payments you can resend older invoices and the link will be included.

Using hipages payments

Through the partnership with Stripe.

It will show as "on behalf of <tradie’s business name>" on the your bank account.

It will show as "hipages Payments Service" on your bank account. You will receive the funds within two business days.

Within 5-10 business days.

You will see a hipages transaction in your bank account and the invoice status in hipages tradiecore will automatically change to Paid.

Requesting and receiving payments

No. Payments are managed through Stripe.com who offer cheaper merchant fees and sophisticated payment options.

They can see that there is a payment fee on the screen where they add in their CC details. This won’t be on the invoice but will be included in the receipt they receive.

Minimum $5, maximum $20,000 (AUD) (excluding 1.6% fee)

The link won’t expire unless they cancel their hipages payments subscription. However, you can define the terms for payment in your invoice or quote, see Creating a new invoice & Creating a quote.

You can create a refund from your Stripe dashboard, this is easier to do on a desktop rather than the app version.

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To connect your Xero account to hipages tradiecore, see Connecting to Xero.

Once your accounts are linked, any invoice that is sent to a customer will be submitted to Xero at the same time - no extra steps required. If you don’t see your invoice in Xero after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you.

If you want to modify which Xero sales account your invoice items will be tracked against:

  1. On the To Do screen, select Settings → Integrations.

  2. Under your Connected Accounts, select Xero.

  3. Select the revenue account currently being used to open a list of all your sales accounts in Xero.

  4. Select your preferred sales account.

Yes, the latest update of hipages tradiecore has improved integration between the platforms. Xero integration, will sync all your customers from Xero with hipages tradiecore so you can start sending quotes and invoices to your customers. New customers that you create in hipages tradiecore will be synced and sent to Xero.

Currently hipages tradiecore won’t sync your inventory items in Xero. If this is an important feature for you please contact us at: hipages contact us page.

hipages tradiecore will make use of the default tax rates in Xero. Not that hipages tradiecore is designed to work with organisation in Australia only. When you create an invoice you can select the tax rate that applies to each item and it will be synced with the equivalent default rate in Xero.

hipages tradiecore only supports Australian Dollar (AUD) as a currency as it's only available in Australia. If your Xero organisation isn't set up with AUD hipages tradiecore will make this currency available in your organisation, but note that your organisation must be set up in Australia.

If you don’t see your invoice in Xero after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you. The invoice will still have been sent to the customer.

If your connection to Xero has been lost, you can restore it using the Connected Apps option under Profile Menu. See Connecting to Xero to find out how you connect to Xero.

Yes you can disconnect your Xero account from hipages tradiecore. See Disconnecting from Xero to find out how you disconnect hipages tradiecore from your Xero account.

Learn all about MYOB integration with hipages tradiecore here.

To connect your MYOB account to hipages tradiecore, see Connecting to MYOB.

Once your accounts are linked, any invoice that is sent to a customer will be submitted to MYOB at the same time - no extra steps required. If you don’t see your invoice in MYOB after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you.

If you want to modify which MYOB sales account your invoice items will be tracked against:

  1. On the To Do screen, select Settings → Integrations.

  2. Under your Connected Accounts, select MYOB.

  3. Select the revenue account currently being used to open a list of all your sales accounts in MYOB.

  4. Select your preferred sales account.

Yes, the hipages tradiecore integration will sync all your customers from your MYOB account so that you can start quoting and invoicing your customers right away. New customers you create in hipages tradiecore will be sent to MYOB when you send your customer an invoice via email.

Currently hipages tradiecore won’t allow you to make use of your inventory items in MYOB. If this is an important feature for you please contact us at:hipages contact us page.

hipages tradiecore will make use of the default tax rates in MYOB. When you create an invoice you can select the tax rate that applies to each item and it will be synced with the equivalent default rate in MYOB.

If you don’t see your invoice in MYOB after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you. The invoice will still have been sent to the customer.

If your connection to MYOB has been lost, you can restore using the Connected Apps option under Profile Menu, see Connecting to MYOB for more information.

Yes you can disconnect your Xero account from hipages tradiecore, see Disconnecting MYOB for more information.

Learn all about QuickBooks integration with hipages tradiecore here.

To connect your QuickBooks account to hipages tradiecore, see Connecting to Quickbooks .

Once your accounts are linked, any invoice that is sent to a customer will be submitted to QuickBooks at the same time - no extra steps required. If you don’t see your invoice in QuickBooks after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you.

If you want to modify which QuickBooks sales account your invoice items will be tracked against:

  1. On the To Do screen, select Settings → Integrations.

  2. Under your Connected Accounts, select QuickBooks.

  3. Select the revenue account currently being used to open a list of all your sales accounts in QuickBooks.

  4. Select your preferred sales account.

Yes, the hipages tradiecore integration will sync all your customers from the QuickBooks platform so that you can start sending quoting and invoicing your customers right away. New customers you create in hipages tradiecore will be sent to QuickBooks when you send your customer an invoice via email.

Currently hipages tradiecore won’t allow you to make use of your inventory items in QuickBooks. If this is an important feature for you please contact us at: hipages contact us page.

hipages tradiecore will make use of the default tax rates in QuickBooks. When you create an invoice you can select the tax rate that applies to each item and it will be synced with the equivalent default rate in QuickBooks.

If you don’t see your invoice in QuickBooks after having sent it to your customer, we suggest that you contact our support team on 1300 762 862 . We will troubleshoot the issue with you. The invoice will still have been sent to the customer.

If your connection to QuickBooks has been lost, you can restore it using the Connected Apps option in Profile Menu, see Connecting to Quickbooks for more information.

You can choose to disable the connection between hipages tradiecore and QuickBooks at any time, see Disconnecting Quickbooks for more information.