Lead Review Process

Providing tradies with opportunities to grow and succeed is core to our business. From time to time you might accept a lead invite that doesn’t deliver that opportunity. This is why we have a lead review process; designed to review and in some cases reimburse lead credit, helping you get value from hipages.

At any time within 7 days after accepting a lead, you may request via the hipages for business app a review of the accepted lead. We’ll review the lead within 5 days and inform you of the outcome.

Leads that do not meet the below criteria they are considered to be genuine leads.

1. Job not as described

   • Does not match your trade category

   • Does match your trade category but does not match your specific skill set e.g.: test and tag for electricians

2. Invalid phone number & email address

3. A job outside of your specified service area

4. Other

   • You must specify why you think the lead should be reviewed

Once your lead has been reviewed by our team you’ll be notified with the outcome. To find out information on how to report a lead see Reporting a lead in-app.